I.T. Contract to Hire-Pentagon

If your resume reads like the following job offering, email your resume to:

mdveteransneedjobs@gmail.com

Please  put: "I.T. Contract to Hire-Pentagon" in the subject line.

Veterans and Civilians are welcome to apply!

Salary : 70k depending upon experience

Experience in IT: 5 years

Clearance Level: Secret  and Security + cert

Provides in-depth and high level, telephone support to end-user community on hardware, software, and network related problems, questions, and use. Provides problem resolution on the telephone with users. ESSENTIAL DUTIES AND RESPONSIBILITIES: (Duties and responsibilities which occupy a major portion of time and importance in the job. Incumbent may perform one or more of the following duties.)a. Troubleshoots, resolves, integrates, tests, and maintains operating systems environments such as, but not limited to: Windows 2000, MS Office, MS Exchange, UNIX, etc. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other information system-related technologies. Walks the user through a series of steps to determine problem. Classifies level, priority, and nature of problem. Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error; determines whether problem is caused by hardware such as modem, printer, or cables. Works with team members to identify issue trends and suggests long-term strategies to help mitigate incoming issues. Troubleshoots palm/handheld operating systems, architecture, data backup and recovery . Familiar with workstation and server architecture, network infrastructure, and data transmission methodologies. Logs and tracks calls using problem management database, and maintains history records and related problem documentation. Analyzes and evaluates incident reports and makes recommendations to reduce help- line incident rate. Consults with programmers to explain software errors or to recommend changes to programs.