Administrative Technician -Scott AFB, Illinois, United States

Administrative Technician

Tracking Code 567-190

Would you like to perform rewarding work while contributing to the success of an established, growing company?   ExecuTech Strategic Consulting is seeking an Administrative Technician to support AMC MODDS.

As an Administrative Technician, you will be performing the following responsibilities:

Using appropriate software applications, the Administrative Technician provides administrative management support to coordinate and assist MODSS project operations, including support of internal and external briefings, reports, charts, meeting minutes, project documentation, files, and graphics.  In addition the Admin Tech provides the customer service focal point for products delivered to MODSS customers.  The duties and responsibilities of Administrative Technician include: 

• Ensures an integrated and consistent MODSS face to the customer and fully supports outside-agency engagements. 
• Utilizes help-desk type skills in addition to administrative abilities to facilitate responding to and resolving tool/system problems, such as account access.
• Provides A3R recommendations to optimize the policies and/or procedures; and, in conjunction with the A3R management team, maintain version-controlled, documentation on shared drive(s) or other acceptable mediums to facilitate access and use.
• Provides a framework and processes to assist A3R in obtaining information and requirements from the customer in a predictable and professional way, including customer education, problem management, senior-level follow up, and follow-on customer services.
• Develops administrative and customer service best practices and procedures
• Stores all MODSS documents, files and graphics in a logical approved manner and ensures access and understanding of these locations is provided to the team.
• Provides professional, on-time, meeting minutes, drafts reports, summaries and other documentation as needed to ensure the MODSS team is well prepared for meetings and project reviews.
• Provides world class customer service to all new and existing customers, potential customers and outside agency engagements with the MODSS team.
• Acts as the initial contact to the MODSS team in most instances, utilizing outstanding communication skills.
• Engages customers in an outgoing and professional manner. 
• Provides superior skills to the MODSS team with regard to relating to all external agencies in person, on the telephone and over the computer interfaces daily.
• Congenially handles and follows up with customer complaints and ensures customer issues are forwarded to program management when needed, handling team and stakeholder problems, coordinating team activities, communicating internal data to project management, and researching ways to improve service.
• Works with other relevant stakeholders to develop and maintain the teams customer-focused attitude, concentrating on activities that most strongly contribute toward improving customer value.
• Works directly with MODSS customers and their personnel, and provides guidance during difficult situations in order to achieve the best possible resolution for the product and the customer, ensuring proper protocol is followed.
• Creates, drafts and/or reviews program documentation
• Communicates plans and progress with management on a regular basis
• Keeps current with the direction of the team and the needs of internal customers
• Any other tasks as assigned

Required Skills:      

• Proficient with Microsoft Office Suite
• Customer service experience
• Strong oral and written communication skills

Desired Skills:

• Knowledge management (KM) training desired.
• Microsoft Office Specialist (MOS) certification desired.
• Help Desk skills desired.
• DOD experience preferred.

Clearance: Active DoD Secret clearance required upon start.

Education: Associate’s Degree or equivalent in a related discipline; Knowledge Management training desired.  Typical substitution for education requirement: 2 years related experience substitutes for Associates degree; 4 years related experience substitutes for Bachelor’s degree.

Experience:  5-7 years relevant experience. 

Job Location Scott AFB, Illinois, United States

Position Type Full-Time/Regular

Apply at: http://bit.ly/1x9pafp

Company Overview:

ExecuTech Strategic Consulting, LLC (ExecuTech), headquartered in Woodbridge, VA is a Service Disabled Veteran Owned Small Business, dedicated to delivering innovative and visionary information technology products and services throughout the United States. Our executive team each has an average of over 25 years of superior information technology leadership and experience at the National Intelligence Agencies, DoD and other Federal government departments. ExecuTech is expertly staffed with fully cleared, certified and devoted professionals who are fulfilled by their work and recognized by our customers and partners as adding extreme value in the design, deployment and support of innovative and cost effective technology solutions.

ExecuTech combines its wealth of information technology leadership and experience together with world-class and emerging technology to operate, manage, and engineer existing and future IT infrastructures. Our main areas of expertise include information assurance and cyber security, enterprise systems and network management, architectures and engineering, systems development and integration, CIO and program/ project management, technology distribution, and cross domain solutions. ExecuTech has established tools, technologies, and techniques that support operational requirements for achieving collaboration while maintaining high assurance in the evaluation, deployment, certification and accreditation, and management of enterprise enabled cross domain solutions. Additionally, ExecuTech is nationally recognized in the areas of cyber security, cryptographic modernization, and engineering.

ExecuTech strives to provide the highest level of customer satisfaction, as well as rewarding careers for our employees, who are hardworking, enthusiastic, and dedicated to superior performance.  We encourage you to find out more about the company at www.esc-techsolutions.com. 

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. 

While performing the duties of this job, the employee is frequently required to sit, talk and hear, use hands to keyboard and write. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust

focus.

ExecuTech Strategic Consulting is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 Posted 11/6/2014